Newpik's Privacy Policy — Your data is safe with us

Welcome to Newpik's Privacy Policy. This policy explains what personal information is collected when you use the Newpik platform, why it is collected, and how securely it is stored.

We believe transparency is the foundation of trust. Millions of users across Bangladesh bet on Newpik every day, and the security of each person's data is our highest priority. Please read this privacy policy carefully — it is your guarantee of protection.

By using the Newpik website (newpik.ws) or mobile app, you are considered to have accepted this privacy policy. If you do not agree, please discontinue use of the platform and contact us at support@newpik.ws.

Newpik only collects information that is strictly necessary. We have no interest in data we don't need. Below is a breakdown of the information we collect, by category:

Newpik collects your information through several methods. You have the right to know about each of them.

• Provided directly by you: Information you provide during registration, KYC verification, or when contacting support.
• Automatically collected: While you use Newpik, device and usage data is collected via cookies, log files, and tracking technologies.
• From third parties: Necessary information may be obtained from payment providers or identity verification services.
• Public sources: Your information may be verified against government or regulatory databases to prevent fraud and money laundering.

Newpik never monitors your social media accounts or collects third-party data without your consent.

Your information is used only for specific, clearly defined purposes. Newpik never uses your data for unrelated reasons. The following are the purposes for which data is used under this privacy policy:

• Account Management: To create, verify, and manage your account.
• Payment processing: To verify deposits, withdrawals, and transactions.
• Legal obligation: To comply with KYC, AML (Anti-Money Laundering), and licensing regulations.
• Security: To prevent fraud, hacking, and unauthorized access.
• Service improvement: To improve platform functionality and enhance the user experience.
• Responsible Gaming: To detect excessive betting patterns and provide timely support to users.
• Customer Support: To resolve your issues and answer your questions.
• Marketing (Optional): To send you promotional offers and updates with your consent.

Newpik does not sell your personal data. However, in certain circumstances, limited information may be shared with trusted partners. This privacy policy clearly outlines those circumstances.

• Payment Providers: bKash, Nagad, bank, and other payment providers receive the information necessary to process transactions.
• KYC Services: Licensed third-party services are used for identity verification.
• Law Enforcement: Information may be shared with government authorities when required by legal order or as part of an official investigation.
• Business Transfer: In the event of a change in Newpik's business structure, data may be transferred to the new ownership.

All third-party partners are contractually required to handle your data in accordance with our privacy policy standards. They are not permitted to use your information for their own purposes.

The Newpik website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve platform functionality.

• Essential cookies: Required for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferred language and display settings.
• Analytics Cookies: To understand how the platform is being used — without collecting any personal information.
• Marketing Cookies: To show you relevant offers. These are optional and can be turned off.

You can manage cookies through your browser settings. However, disabling all cookies may cause certain features to stop working.

Newpik uses industry-leading technology to keep your data safe. Our privacy policy ensures your information remains protected at all times.

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Firewall & DDoS Protection: Multiple layers of security are active on our servers.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: An independent team of security experts regularly audits our systems.
• Restricted Access: Within Newpik, only authorized personnel have access to specific data on a need-to-know basis.
• Data Backup: Data is backed up across multiple secure locations.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

Under Newpik's privacy policy, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@newpik.ws.

• Right to Access: You can request to view the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request the deletion of your data (unless we are required to retain it by law).
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your information in a machine-readable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

Newpik is strictly for users aged 18 and above. Our privacy policy takes a firm stance on protecting minors.

• We do not knowingly collect personal information from minors.
• If a minor registers an account, it will be terminated immediately and all associated data will be deleted.
• If you believe a minor is using our platform, please notify us at support@newpik.ws.

Parents are advised to use parental control software to monitor and manage their children's online activity.

For any questions, concerns, or requests regarding this privacy policy, please reach out to our Data Protection team.

• Email: support@newpik.ws
• Live chat: Click the chat button at the bottom-right corner of the website (available 24/7)
• Response Time: Usually within 24 hours